Terms & Conditions
All online orders are handled by Pay Pal or Sage Pay, providing a high level of security. Simply browse our online shop and add any items you wish to buy into your shopping basket. After you have finished your selection, you will be asked to fill in a few required details in order to complete your order. This includes: name, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We also ask for your telephone number, which enables us to contact you if there is a problem with your order or with your delivery. We accept the following credit card/debit payments: Visa, Mastercard, and Solo.
We cannot provide a refund for correctly supplied food items unless they have been damaged in the post. We cannot be held responsible for orders, which are undelivered due to incomplete/incorrect addresses given by the customer or due to the customer not being available to receive shipment. If you are seeking a refund for any other reason, then please contact us and we will review the matter on a case-by-case basis.
As our products are supplied fresh and produced to order, we regret that once an order has been paid for it is not possible to cancel it and refunds cannot be given.
All products are cut and packaged by us, so ensuring an exact weight is not always possible. However, we will always guarantee that the product weight, at time of packing, is no less than the weight ordered.
The photography used on our website was taken on the premises of Lambton & Jackson in August 2014. All photographs are the copyright of Lambton & Jackson Ltd.
It was a privilege to play a supporting role at the recent Women in Hospitality 2018 event in London. Our smoked eel proved a big hit as a starter. No surprise given its wondrous Thai makeover from The Begging Bowl's hugely inventive chef patron Jane Alty.
Fabulous news food gong lovers, our Juniper smoked salmon won two stars at the Great Taste Awards 2018. After devouring a side the judges called it "delicious." Only last year our Maldon Deep won the smoked fish category at the Great British Food Awards.
Our awesome new handcrafted salmon boards have arrived. Carved from hornbeam and ash, they are a real dinner party showstopper. And if you're feeling up for the challenge, you can also purchase a stylish salmon knife and side of unsliced Maldon Deep.